Privacy Policy – Giggi.in

Last Updated: 9 Sept 2025

Giggi Pvt. Ltd. (“Giggi”, “Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and safeguard your information when you access our website www.giggi.in, our mobile site/app, or any other services we provide (collectively, the “Platform”).

By visiting or using Giggi.in, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using our Platform.

This Privacy Policy applies to:

• All users who access Giggi.in (whether registered or not)
• Buyers, sellers, dealers, partners, and service providers using our services
• Information collected through our website, mobile app, calls, chats, or social media

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and its rules, and does not require any physical or digital signature.

We collect information to provide safe, secure, and customized services. This includes:

• Identity Data: Name, age, gender, photo, signature
• Contact Details: Phone number, email address, postal address, PIN code
• KYC & Verification Data: PAN, Aadhaar, driver’s licence, RC details, etc.
• Financial Information: Bank details, payment information, FASTag, loan/EMI details
• Location & Device Info: IP address, GPS-based data, device type, browser, OS

• Registration number, chassis/engine number
• Ownership history & hypothecation (if financed)
• Insurance, PUC, challans & accident history
• Service & maintenance records, odometer readings

• Pages visited, time spent, features used, search queries
• Preferences (language, city, brand choices)
• Communication records (calls, chats, emails)

• Information shared publicly on our platform (reviews, comments, testimonials)
• Information provided by authorized partners, RTO databases, insurers, financiers

• Directly from you: When you sign up, list a car, request a test drive, or contact us
• Automatically: Using cookies, analytics tools, and device tracking
• From third parties: Dealers, banks, insurance providers, government databases (as permitted by law)

We collect and use your information to:

• Enable car buying & selling transactions securely
• Provide accurate vehicle valuation and inspection services
• Assist in RC transfer, insurance, loan, and challan clearance
• Personalize your experience with recommendations and offers
• Send important updates, confirmations, and service alerts
• Improve website performance, prevent fraud, and enhance security
• Comply with legal obligations, KYC, and law enforcement requests

We may share your information with:

• Authorized dealers & buyers for transaction processing
• Financial & insurance partners for loans, EMIs, or coverage
• RTOs & government authorities for RC transfer, challans, and compliance
• Technology partners (hosting, analytics, cloud providers) who are bound by confidentiality agreements

We do not sell your data to advertisers. Marketing messages are sent only with your consent, and you may opt-out anytime.

Giggi.in uses cookies, pixels, and similar tools to:

• Remember your preferences and login sessions
• Show relevant offers and ads
• Analyse website performance and user behaviour

You can disable cookies in your browser, but some features may not work properly.

We follow industry-standard ISO/IEC 27001 security practices to protect your information from unauthorized access, misuse, or loss. However, no online transmission is 100% secure. You agree that you are using the Platform at your own risk.

• We retain your data as long as needed for transactions, compliance, or dispute resolution.
• You may request deletion of your account and personal data by emailing privacy@giggi.in.
• Deletion requests will be processed within a reasonable timeframe, subject to legal obligations.

Under Digital Personal Data Protection Act, 2023, you have the right to:

• Access and review your data
• Request correction of inaccurate information
• Withdraw consent for marketing communication
• Request account/data deletion (“Right to be Forgotten”)

For any such requests, email us at privacy@giggi.in.

Giggi.in may display links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your data.

Our services are meant for users 18 years and above. We do not knowingly collect data from minors. If you believe a child’s data is shared with us, contact us for immediate deletion.

We may share data when required to comply with Indian laws or legal processes. In case of disputes, they shall be resolved through arbitration under the Arbitration & Conciliation Act, 1996, with the seat of arbitration in New Delhi, India.

We may update this Privacy Policy from time to time to reflect legal or service changes. The latest version will always be available on this page with the updated date.

For any privacy-related concerns, grievances, or requests:

We aim to respond to all privacy-related requests within 45 days.

• privacy@giggi.in – Privacy & Data Protection Queries
• contact@giggi.in – General Support & Enquiries